These Terms and Conditions govern the provision of removal and associated services by our removal company operating in Marylebone and surrounding areas. By placing a booking, you agree that you have read, understood and accepted these Terms and Conditions. These Terms apply to consumers and business customers within the United Kingdom unless expressly stated otherwise.
In these Terms and Conditions, the following expressions have the meanings set out below:
Agreement means the contract between you and us for the provision of removal and associated services, comprising these Terms and Conditions and any written quotation or confirmation we provide.
Services means removal, packing, unpacking, loading, unloading, storage, furniture dismantling and reassembly, and any other services we agree to provide.
Goods means all items that are to be moved, packed, stored or otherwise handled by us under the Agreement.
We, us, our means the removal company providing the Services.
You, your means the customer who requests and accepts a quotation or booking for the Services.
We provide professional removal services in Marylebone and across other parts of London and the United Kingdom. Our Services may include domestic removals, office moves, internal moves within a property, and transport of items to or from storage facilities, subject to prior agreement.
The specific scope of work, including the addresses involved, the number of operatives, type and size of vehicle, and any additional services such as packing or dismantling, will be set out in our quotation and booking confirmation.
3.1 You may request a quotation by providing details of the property, access, inventory of Goods, and preferred dates. Quotations are based on the information you supply, and you must ensure it is accurate and complete.
3.2 Quotations are usually provided in writing and are valid for the period stated on the quotation. If no period is stated, the quotation is valid for 30 days from the date of issue, subject to availability of resources.
3.3 A booking is not confirmed until we have issued a written confirmation. We may require a deposit or full prepayment before confirming the booking. We reserve the right to decline any booking request.
3.4 If your requirements change before the move date, you must inform us promptly. Changes may result in an amended quotation and additional charges. If we are unable to accommodate significant changes, we may treat the booking as cancelled by you and apply the cancellation terms set out below.
4.1 You are responsible for ensuring suitable access at both collection and delivery addresses. This includes informing us of any parking restrictions, narrow streets, low bridges, stairs, lifts, long carries from the property to the vehicle, or other access issues.
4.2 You must arrange and pay for any parking permits, bay suspensions or other permissions required by local authorities. Any fines, penalties or additional charges incurred due to inadequate parking arrangements may be charged to you.
4.3 You must be present, or represented, at the collection and delivery addresses to supervise the work and confirm items to be moved. You are responsible for ensuring that nothing is left behind and that no Goods are taken in error.
4.4 You must ensure that all Goods are adequately prepared for transport. Unless packing services are included, you are responsible for packing your belongings safely, using suitable materials, and labelling fragile or delicate items clearly.
5.1 Our charges are based on the information provided at the time of quotation and the agreed scope of work. Charges may be calculated on an hourly rate, fixed price, or a combination of both, as specified in the quotation.
5.2 We may require a deposit at the time of booking. The remaining balance is usually payable before or on the day of the move, as stated in your booking confirmation. For business customers and larger contracts, we may agree alternative payment terms in writing.
5.3 Payment must be made in cleared funds using an accepted payment method. We may refuse to commence or continue with the Services if payment has not been received in accordance with the agreed terms.
5.4 Additional charges may apply where:
a. the move takes longer than anticipated due to inaccurate or incomplete information supplied by you;
b. there are delays or waiting times outside our control, including delays caused by keys not being available, issues with access, or third parties such as landlords or building managers;
c. we are required to handle Goods not previously disclosed, or to undertake extra services such as dismantling or packing that were not included in the quotation;
d. we incur additional costs such as parking fees, tolls, congestion charges or penalties, where these were not included in the quotation.
5.5 All amounts are subject to any applicable taxes or charges that may be imposed by law. Where VAT is chargeable, this will be clearly stated on our quotation and invoice.
6.1 You may cancel or postpone your booking by giving us written notice. The following charges may apply, based on the notice period before the scheduled move date:
a. More than 10 working days: no cancellation fee, and any deposit may be refunded or transferred at our discretion;
b. Between 5 and 10 working days: up to 50 percent of the quoted price may be charged;
c. Less than 5 working days: up to 75 percent of the quoted price may be charged;
d. Within 24 hours or on the move date: up to 100 percent of the quoted price may be charged.
6.2 If you postpone your booking and we are able to reschedule, we may apply any cancellation charge as a credit against the new booking at our discretion.
6.3 We may cancel or postpone the Services if:
a. you fail to pay any required deposit or balance;
b. you provide incomplete or misleading information which affects safety, legality, or feasibility of the move;
c. there are circumstances beyond our control, such as severe weather, road closures, accidents, industrial action, or mechanical breakdown.
6.4 Where we cancel due to circumstances beyond our control, our liability will be limited to refunding any amounts you have paid for Services not yet provided. We will not be liable for consequential losses arising from cancellation or delay.
7.1 Unless previously agreed in writing, we will not handle or transport:
a. hazardous, flammable or explosive materials, including gas cylinders, fuel, paints, chemicals and solvents;
b. perishable goods, including food, plants or items requiring specific climate conditions;
c. cash, jewellery, watches, precious metals, securities or other high-value items;
d. illegal items, stolen goods or anything the transportation of which would be unlawful.
7.2 If we discover prohibited items during the move, we may decline to transport them and may remove them from our vehicles. You will be responsible for any costs or losses arising from the presence of such items.
8.1 We will use reasonable care and skill in providing the Services. Our liability for loss of or damage to Goods will be limited as set out in these Terms.
8.2 We will not be liable for:
a. pre-existing damage, defects or wear and tear in your Goods;
b. damage to items that are not adequately packed by you or a third party;
c. damage to Goods where you have instructed us to transport them against our advice regarding their suitability for removal;
d. loss or damage arising from fire, flood, extreme weather, war, terrorism, civil unrest, or other events beyond our reasonable control.
8.3 Our total liability for loss of or damage to Goods, whether arising from negligence, breach of contract, or otherwise, will not exceed a reasonable limit per item or per move, as specified in our quotation or booking confirmation, unless you have agreed additional cover with us in writing.
8.4 We will not be liable for indirect or consequential losses, including loss of profit, loss of income, loss of use, loss of enjoyment, or any losses arising from delay in completion of the move.
8.5 Any claim for loss or damage must be notified to us in writing as soon as reasonably possible and in any event within 7 days of completion of the Services. You must provide evidence of the loss or damage, and give us a reasonable opportunity to inspect the item and investigate the circumstances.
9.1 We will take reasonable care to avoid damage to buildings, fixtures and fittings at both collection and delivery addresses. However, we are not liable for damage that arises where:
a. we are required to move large or heavy items through tight spaces, stairwells or doorways, and you have been advised of the risk;
b. the property is not in a suitable condition to safely move items, including uneven floors, loose carpets, or structural defects;
c. damage is caused by the movement of Goods at your specific request, against our advice.
9.2 If we cause damage to premises due to our negligence, you must notify us in writing within 7 days. Our liability will be limited to the reasonable cost of repair, and we may choose to appoint our own contractor to carry out the remedial work.
10.1 We operate in accordance with applicable UK waste and environmental regulations. We are not a general waste carrier unless specifically licensed for such activities, and we do not remove domestic refuse or construction waste as part of standard removal services.
10.2 Where we agree to dispose of unwanted items, this will be treated as an additional service and charged accordingly. Items for disposal must be clearly identified and separated from Goods to be moved.
10.3 We will only dispose of items at authorised facilities and in compliance with relevant waste regulations. You confirm that you have the right to authorise disposal of those items and that they do not contain hazardous substances.
10.4 We reserve the right to refuse removal or disposal of any items that, in our reasonable opinion, present a health, safety or environmental risk, or would breach applicable laws or regulations.
11.1 We maintain appropriate insurance cover in connection with our removal operations, including public liability and, where specified, cover for Goods in transit, subject to policy terms and exclusions.
11.2 Our insurance is not a substitute for your own contents or business insurance. You are advised to check that your existing policies provide adequate protection, or to obtain additional cover for high-value items or special risks.
12.1 If you are dissatisfied with any aspect of our Services, you should raise the issue with the team on site where possible so that we can try to resolve it immediately.
12.2 If the issue is not resolved at the time, you should submit a written complaint as soon as reasonably practicable, providing details of the booking, the problem encountered, and any supporting evidence.
12.3 We will acknowledge your complaint and aim to respond within a reasonable timeframe. We may request further information or evidence to investigate the matter fully.
12.4 Where a dispute cannot be resolved directly between us, you may have the right to refer the matter to an alternative dispute resolution body or to the courts, as appropriate under UK law.
13.1 We will process your personal data in accordance with applicable UK data protection legislation. We will use your information to provide the Services, manage your booking, process payments and, if you consent, to inform you about related services.
13.2 We will take reasonable steps to keep your personal data secure and will not share it with third parties except where necessary to deliver the Services, comply with legal obligations, or where you have given consent.
14.1 We may amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your Agreement, unless a change is required by law or regulatory requirement.
14.2 Any changes to the agreed Services, charges or specific terms for your booking must be confirmed in writing by us.
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided.
16.1 If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
16.2 No failure or delay by us in exercising any right or remedy under these Terms shall constitute a waiver of that or any other right or remedy.
16.3 You may not assign or transfer your rights or obligations under the Agreement without our prior written consent. We may assign or subcontract our rights and obligations, provided that this does not adversely affect the Services.
16.4 These Terms and Conditions, together with any quotation or booking confirmation, constitute the entire agreement between you and us in relation to the Services and supersede any prior discussions, correspondence or representations.
Book one of the cheapest removal companies Marylebone, by calling our experts today.
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
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